A model of fussy comprehensive assessment of the quality of travel agency service has been set up, then an empirical study has been done with Linyi Taoranju International Travel Agency as the case.

• 摘要运用模糊数学的方法，建立了对旅行社服务质量进行的模糊综合评判的方法；并以山东省临沂陶然居国际旅行社为例，对服务质量进行了实证研究。