A report in the Ottawa Citizen newspaper said that for about10minutes passengers described seeing the pilot bang on the doorandcommunicating with the cockpit though an internal telephone,butbeing unable to open the door.

• 据悉，一些乘客曾看到那名飞行员用力捶门，然后又通过飞机内部的电话系统与驾驶室内的人取得联系，但始终无法把门打开，上述过程大约持续了10分钟。