A technique scheme is put forward andanalyzed.Finaly, the scheme is evaluated hazily.And some good experiences ofdomestic power supply enterprises that have carried out CRM are summarized.

• 最后,对本文提出的方案进行了模糊(定性)评价,并对目前国内实施CRM的一些省市供电企业的实施过程和成功经验作了实证性研究。