As a system based on customer demands and changing the demands into technical requirements at various stages, Quality Function Deployment (QFD) is now playing a more and more important role in the service design.

• 作为一个以顾客需求为基础、并将这种需求转化为不同阶段各种技术要求的系统 ,质量功能展开 (QFD)在服务设计中起着越来越重要的作用。