As many as one in five adults in the UK lacks functional literacy skills, this could mean that seven million adults in these islands cannot use Yellow Pages to find a plumber.

• 在英国每五位就有多达一位的成年人缺乏识字力的机能，这代表的意义是在这些岛上可能有七百万成年人不会使用电话公司的黄页簿来寻找一位水电工。