Call center system relates to switching,computer,CTI(Computer Telephony Integration),database warehouse technology and management science,and nowadays becomes a vital mode for all businesses to serve their customers.

• 呼叫中心系统涉及了交换技术、计算机技术、计算机电话集成技术、数据仓库技术和管理科学等诸多方面 ,目前已逐步发展成各行各业为客户提供服务的重要方式。