However, nowadays the call centers are mainly used to process the inbound call cases in the automobile industry, the outbound function, the outbound function seems not to be used extensively.

• 然而，现阶段客服中心在汽车产业者中所扮演之角色及功能而言，主要仍偏向客户来电之处理，另一重要的外拨业务功能并未被广泛的有效利用。