It is understood that OFTA is working on pilot studies for a Customer Complaint Settlement Scheme (CCSS) aimed at resolving contractual disputes between communications operators and their customers.

• 电讯管理局现正就推行解决顾客投诉计划的试验研究作出跟进。该计划的目的在于解决通讯服务营办商与顾客之间的合约纠纷。