Maged E.Georgy Luh-Maan Chang,Lei Zhang.Utility-function Model for Engineering Performance Assessment,Journal of Construction Engineering and Management,2005,131(5):558-568.

• 知识工作的生产率至少应包括效率(如完成工作的时间)；质量(如客户满意度)；创新等多内涵和多维度指标.