Never let an opportunity pass to say a kind andencouraging word to or about somebody. Praise good work, regardlessof who did it. If criticism is needed, criticize helpfully, neverspitefully.

• 永远不要错过赞赏和鼓励别人的机会。不论是谁做的漂亮的工作，都给予称赞。如果需要提出意见，请以一种帮助的态度，而不是鄙夷的态度。