PBDs Ms.Villarrubia says that instead of emailing the bosses of warehouse employees and asking them to relay messages, she started walking to the warehouse to see the employees face-to-face.

• PBD的维拉鲁比亚说，她不再让仓库经理转发邮件给其手下，而是开始走去仓库，面对面地跟员工交谈。