The development of CRM and Terminal technology are introduced. Then, through an example of updating CRM System in a company, Terminal Server in updating CRM is discussed based on Client/Server.

• 介绍了CRM和Terminal技术发展的概况,以某公司的CRM系统改造为例,讨论了TerminalServer技术在传统的基于Client/Server架构的CRM系统改造中的应用。