The job characteristics and role playing of docent volunteers that is influential for job satisfaction and that was discovered by depth interview, field study, work participation and analysis.

• 经由深度访谈与实地观察、工作参与，对受访对象作访谈研究并进行分析，发现导览志工的工作特性与角色扮演对于导览人员的工作满足具有影响性。