The main causes were improper communication between nurses and patients,nurses lack of compassion and responsibility,nurses unskillful blood-drawing techniques and waste of time in waiting rooms.

• 主要是由于护患沟通不当、护士缺乏同情心和责任心、护士静脉抽血技术欠熟练和轮候时间长及秩序欠佳等原因造成。