The reference services in the network environment change the single traditional model,and the network inquiries by E-mail,FAQ,the man-machine interaction,cooperative consultation,etc. are adopted in the modern reference services.

• 网络环境中参考咨询服务改变了单一的传统模式 ,而电子邮件咨询、FAQ咨询、人机交互咨询、合作咨询等网络化咨询模式正逐渐进入现代参考咨询工作中。