This paper mainly researches two kinds of queues with negative customers, the one kind is M/G/1 repairable queues with negative customers,the other kind is queues with disasters.

• 本课题主要研究具有负顾客的两类排队系统,一类是具有负顾客的M/G/1可修排队系统,另一类是有灾难发生的排队系统。