This study is based on the Arold and Feldman model.According the characteristics of the employee in Chinese KIBS, this paper gives the necessary modify to the personal action model.

• 摘要依据我国知识密集型服务企业（KIBS企业）的特点及该类企业内部员工的特质构建员工行为模型，采用数理统计分析方法对KIBS企业员工的合作与冲突行为进行了调查分析。