If you call us to report an error, the Bank may ask you to send your complaint or question in writing, which you must do within 20 business days in order to receive temporary credit.

• 如果您给我们打电话报告错误，本银行可能要求您用书面形式投诉或疑问，为了获得对您质疑金额的临时贷记，我们必须在20天内收到书面投诉或疑问。