Programs like Zero Defects and Quality Circles let blue-collar plant floor workers periodically take some time to discuss systemic process problems, and how best to prevent them.

• 类似于Zero Defects和Quality Circles这样的程序让车间中的蓝领工人周期性地花一点时间讨论系统过程问题,以及如何尽可能地防止问题出现。